COLLABORATIVE
Engaging with our clients effectively, professionally and creatively
From the earliest days of Barnes Construction, we have adopted a truly collaborative approach to business. Our teams excel at building relationships with key project stakeholders, developing a deep understanding of their requirements, which is then used to inform highly successful schemes.
We continue to operate with an average of 70% of our live projects each year being with repeat business clients, underpinning our core belief in building long-term sustainable relationships with everyone we do business with.
Barnes Construction is built on the principle that a non-adversarial and fair approach delivers the best results for everyone involved. We establish long-term, positive and engaging relationships with our clients, subcontractors and wider project teams. It is testament to the success of our approach that we can trace many of our strongest relationships back to when Barnes was founded over 40 years ago.
Continuous Improvement
We are passionate about delivering the best results for our clients, and eager to improve our delivery. To drive continuous improvement across our organisation, we have adopted industry best practice in our processes, and capture lessons learned at key stages of all projects. These include post-occupancy customer satisfaction reviews for all clients.
KPIs are recorded for all projects. These include customer satisfaction, defects, predictability of time and cost, and safety. We analyse this data to identify trends and use the results to drive the continuous improvement of project delivery.
We continue to operate with an average of 70% of our live projects each year being with repeat business clients, underpinning our core belief in building long-term sustainable relationships with everyone we do business with.
Barnes Construction is built on the principle that a non-adversarial and fair approach delivers the best results for everyone involved. We establish long-term, positive and engaging relationships with our clients, subcontractors and wider project teams. It is testament to the success of our approach that we can trace many of our strongest relationships back to when Barnes was founded over 40 years ago.
“We not only have numerous clients where the relationship stretches back decades, but we also have an enviably low staff turnover and a team that boasts many long-standing employees. We remain ever-conscious that the best projects are delivered with the whole team working as one."
William Barnes, Chairman
Continuous Improvement
We are passionate about delivering the best results for our clients, and eager to improve our delivery. To drive continuous improvement across our organisation, we have adopted industry best practice in our processes, and capture lessons learned at key stages of all projects. These include post-occupancy customer satisfaction reviews for all clients.
KPIs are recorded for all projects. These include customer satisfaction, defects, predictability of time and cost, and safety. We analyse this data to identify trends and use the results to drive the continuous improvement of project delivery.
“I have always experienced a friendly but professional environment created by Barnes Construction, whom continually strive to go the ‘extra mile’ to support the delivery of a project. I believe this is fundamental to a good working relationship and a successful project.”
“It is a real credit to all those involved and to the collaborative ‘will-do’ approach taken by the designers and contractors alike. The students at Sybil Andrews Academy are in awe of their surroundings which act as a real inspiration in and out of the classroom. Sybil Andrews Academy is an incredible achievement in designing and building a new 21st century educational and sports facility from a standing start – and all within two years.”
“We have always found Barnes Construction’s approach to working within the student environment (and sensitive residents) to be understanding and compliant with College needs. This is the third major project that Barnes have worked on since 2016 – two of them won through competitive tender.”
“Barnes’ team took on our project and engaged in our charity work right from the beginning, willing to work with everyone in our team and share their enthusiasm for our new building. Communication was excellent, and we felt confident that they would deliver right from the beginning. A pleasure to work with.”
“In our 15+ years of dealing with Barnes they have delivered every project to an extremely high standard, within budget and on programme. The repeat business gained form this performance is a testament of their ability and attitude. Barnes are a forward-thinking contractor with traditional values.”
“Throughout the works, Barnes Construction performed extremely well. From programme planning through day-to-day liaison and dealing with unforeseen issues to ensure the works went smoothly. They helped resolve issues and ensure that where possible, the disruption to services were kept to a minimum.”
“Barnes has performed with strong communication and efficiency. With this we have a library and auditorium, which has a high quality finish. Barnes approached this project with a pragmatic ‘can do’ attitude and found ways to smooth over nearly all issues, often before the College needed to be involved.”
“Barnes have once again excelled in delivering, on time, a top quality refurbishment of a student hostel. The project was not without its complications, being a mix of eclectic buildings ranging from Edwardian to Tudor and Graded. The quality was excellent, with the project team and Barnes aiming high with respect to sustainability and thermal improvements to the old buildings, with the addition of alternatives to fossil fuels being installed. I have again been most impressed with the can do attitude and approach, and look forward to working with Barnes in the future.”
“What made this project different from most construction projects, and really proved the quality of the individuals concerned, was the extent to which they not only tolerated, but actively helped us to involve the local community in the project. The Barnes team handled this graciously and patiently. I did say at the hand-over ceremony that I was very impressed by the Barnes team, and this view has only been strengthened since, as the after-construction care is as commendable as the service received during construction.”
“Barnes have been highly collaborative and flexible including integrating shift work to accelerate the works at stages resulting from business continuity pressures. The onsite presence in terms of engagement has been professional and responsive and H & S and project management have also been excellent.”
